Bathrooms & Kitchens by Design Ltd

From start to finish, this was a first class experience. From the first design, to choosing my bathroom and getting a quote, it was a very slick, quick and professional experience, with good recommendations and ideas given by Neil. All tradesmen that came to my address were polite, professional, tidy, with minimal disruption, and their workmanship was excellent. Everything was well organised and the end product was exceptional. It was a good competitive price. Special thanks to Mark and Asad who completed the bulk of the work. I would definitely recommend this company to anyone I know.

Neil and the team recently installed a new bathroom in my two-bedroom house. As this was my only bathroom and toilet, the whole process could have been stressful, but everyone involved made it easy. The plumbers (Asad and Mark), the tiler, and the electricians (Richard and Thomas) were all friendly, hardworking, and very accommodating throughout. I needed to leave them in the house unattended and provided a key; they locked up properly each day and I felt completely at ease leaving them in my home. The quality of the work is excellent and I’m really happy with the finished bathroom. There were a couple of minor issues, but they came back promptly to fix them. We also needed time to paint before the final bits were completed, and they returned a few days later without any problem. Communication was good throughout and I genuinely can’t fault them. They’re a local company and I think it’s important to support local businesses. Overall, I’m very happy with the experience. See photos.

Our new kitchen project was excellently managed throughout. Neil first visited the house to talk through ideas and take measurements. We then attended the showroom for a personal consultation, where Neil presented us with a design and we were able to choose the units, appliances and fittings. Work began within weeks. The electricians and plasterers appeared exactly on schedule, ensuring the build was completed within the estimated two weeks. All the tradesmen were highly skilled and extremely polite. A special mention to our fitter Andy, whose skills have produced a lovely kitchen we are delighted with.

Have been using Simply Bathrooms for years & on numerous jobs. Fantastic service and communication. Patient & tolerant during our dithering and mind changing(!). Delivery on time. All good. Would highly recommend.

I engaged BKBD to complete my new bathroom based on a recommendation. Neil from BKBD arrived and was very personable and seemed to know what he was doing. Price was set, the company was engaged and then that's where the problems start and continue to this day. The installation of the tiles went well and the electricians and tiler were excellent. The bath was the wrong size, the downstairs radiator looked like it had been thrown in from the street, the sink deglazed, the positioning of the vanity unit right next to the bath panel meaning you could not access under the bath was a joke, the covering over the toilet pipe looked like it had been done by a toddler and the sealing was awful. What was supposed to take a week, took four weeks. The temerity of Neil to demand full price for the shocking sequence of events was utterly breathtaking. In the end, a price was reluctantly agreed but more I suspect, from the other managing partners input, Andy, who I found to be professional and friendly. I took no issue with his work. Since that date, the paint is peeling, the bath plug doesn't work, the shower seal was faulty and the bathroom cabinet is curling up and swelling at the ends. This I'm led to believe is my fault despite the initial position of the cabinet being right next to the bath. The cabinet is made of painted wood and clearly shouldn't be positioned where it was. Neil, refuses to take responsibility. A position he takes when things do not go his way. Stay away from this company. The quality of goods are not fit for purpose and the service depends on who actually fits your bathroom. This company are not cheap but the front face of this company is. I do not include Pete the tiler whose work was excellent, nor Andy who had to rectify all the god awful mistakes as best he could. He, however, cannot make a poor product do what it is not capable of doing. Beware