Bell of Northampton

The Italian Cooking Masterclass with Carmela at Bell's was good fun and very instructive. We learnt lots about Italian food, including how to make two types of pasta and dishes using them, and also various useful hints and tips on using left over food. Carmela is very friendly and engaging and time just flies by. Would recommend

Ordered a V&B sink, I had tried to via another major retailer and it kept arriving cracked. I spoke to Bell as a last minute attempt to try and get the sink. They went above and beyond organising to have it sent well packaged and on time. It arrived so fast and in pristine condition. I’m very happy with my experience and would happily return to them.

I just want to say a huge thank you to Bells in Northampton. The team went above and beyond by giving me a free probe to help me out, which was such a kind and thoughtful gesture. Their customer service is outstanding, and they really care about looking after their customers. On top of that, the range of Yeti products they stock is amazing. I couldn’t be happier with my experience here. Highly recommend Bells to anyone looking for barbecue supplies or premium outdoor gear.

Summary: spent nearly £4k. Various issues, some resolved. Promised replacements for 2 items which are showing as in stock on the website but have taken over 2 months to arrive. Despite initial assistance from Paul, I've now been forgotten about and have been left witn a £1k faulty BBQ and £70 cover with a hole in it. Order 1816799 for Clementi family pizza oven. - No issues, I am very happy with this. Order 2315116 for glass door, chimney and Pulcinella stand. - Stand arrived with incorrect parts. - Replacement parts arrived the next day, I had to take the incorrect parts to the recycling centre, not a big deal. - Stand is now sorted and looks fantastic. Order 2325595 for Pit Boss Memphis and cover. - The warming shelf had been chipped (not a massive deal) but then someone has tried to use the wrong colour touch up paint to fix it but has done a horrendous job. Was promised a replacement for it and am still waiting for it 2 months on. - Control knobs slide off with the lightest pull. They also don't operate the gas very well as a result. Was promised replacements but am still waiting for them to arrive 2 months on. Meanwhile the BBQ is showing as in stock online. - The cover has a hole in it where it looks like it wasn't machine stitched properly. Was promised a replacement but it's been over 2 months and it hasn't arrived. Cover is showing as in stock online.

Very happy with my experience with A Bell, and received the BBQ very quickly with very useful presents. Anish from Customer care made my experience WoW. A big thanks to the team and Anish again, the right person in the right position makes our life much easier.