Blackstone Kitchens

I recently had my kitchen repainted 6 years following installation by Blackstone. It needed repainting due to wear and tear and because Blackstone’s had installed the kitchen we decided to use their restore service. Unfortunately the repaint was of such poor quality we complained to George Neal of Blackstone Restorations. Both my husband and I were advised by George on separate occasions that he would visit to review the work and address our complaint. In spite of several attempts to contact George (emails, WhatsApp, text messages and phone calls) he has steadfastly ignored us. This review is the first negative review I have ever posted and is a warning to other customers to be aware of the poor service provided by Blackstone Restorations.

UPDATE: within 2 months a drawer broke. They used the cheapest MDF, and drilled straight into the middle. You can see the split wood in last two pictures. We chose Blackstone’s Kitchens for their beautiful kitchen designs, but unfortunately, the execution and customer experience were deeply disappointing. From the start, communication was a major issue. We repeatedly had to chase updates on product orders and delivery timelines—often to be told things like “we thought you’d ordered it,” even in cases where we hadn’t been given essential details (like internal drawer measurements) to do so. We raised concerns twice about the poor communication, but little improved. The biggest letdown, however, was the quality of the paint finish. It was rough, patchy, and clearly not up to standard. We were told that because it’s a handmade kitchen, imperfections are to be expected—but that’s simply not true. With modern manufacturing, a clean, professional finish is absolutely achievable. Now, one of our doors is dragging on the countertop only a month in. After hearing nothing back from Blackstone’s regarding our complaints, we had two independent painting companies assess the work. Both confirmed the wrong type of paint had been used for a kitchen setting. We also consulted two friends in the trade who echoed the same concerns. The design may be what draws you in, but we wouldn’t recommend Blackstone’s based on our experience. The operations were poorly managed, the quality was underwhelming, and the aftercare was virtually nonexistent.

I recently had a Blackstone kitchen fitted. James and Patrick were great, absolutely delighted and couldn’t be happier with everything they recommended . The fitters Graham and Andy were just as good, finished the kitchen on schedule and went above and beyond with the finer details. I would 100% recommend this company, excellent service from start to finish. Just wanted to say a big thank you to all the Blackstone staff. I had my kitchen fitted nearly 4 years ago and with 3 children, it was looking a bit tired. I contacted James and within days Joey from the office contacted me and promptly sent a decorating team to my home. Obviously at cost my kitchen now looks like the day it was finished and I am absolutely delighted. Again, a bit thank you to James, Joey and the Blackstones team.

Absolutely love our kitchen and can't thank Blackstone enough for their amazing service. Everyone at Blackstones were professional and nothing was too much trouble. Megan listened to our requirements and got our design spot on The fitters Ben Luke and Nelson are amazing craftsmen and the finish on the cabinety is outstanding. James visited our project a few times to oversee and tweaked a few cabinetry details to make our kitchen even more special. We highly recommend this company and give it a 5 out of 5 star rating.

I would not normally take the time to post a review, but the Blackstone experience has been so positive that it made me feel it was necessary. My wife and I spent a lot of time visiting all the local Kitchen companies and we were beginning to feel that it was going to be impossible to find a quality of a hand made, hand painted bespoke kitchen that we wanted without having to pay an extortionate amount for it. Thankfully we were fortunate enough to find Blackstone and we very quickly realised that they were way ahead of what the competition had to offer. The whole process was professional and hassle free. From Lauren's excellent designs and amazing renders to Kevin's superb installation management and not forgetting Andy, Ryan's and Craig's meticulous installation and finishing. Blackstone are a first class team that will go the extra mile to ensure you are completely happy with your kitchen. This is a family run business with people who care about getting it right. We simply can not recommend them enough, Thank you Blackstone.