Dream Doors Oxford & Abingdon

I have had a really poor experience with Dream Doors and would advise anyone to look elsewhere. It started off badly when I filled out the 'request a quote/call back' function on the website and never heard back. I called to chase this and John was very helpful as I needed very bespoke doors. He suggested I came into the showroom which I did and I found him and his staff to be very helpful. I needed 2 doors recreating but we agreed that I should get 4 instead as we couldn't recreate the 2 close enough. I was told that my doors would arrive in 2-3 weeks and that I would be contacted with an estimated date that the doors would arrive in store for me to collect once the order was processed. I did think the doors were very pricey, but as this is a small business and the staff had been so helpful, I chose dream doors over the many other companies that provide bespoke doors. This is despite the fact that I live an hour away. 4 weeks later, I had heard nothing so called the showroom and was told very briskly that they would look in to where my order was. I specifically requested that I was contacted with an update given I had heard nothing. A few days later I had still had nothing so I called the showroom again and my order just so happened to have arrived that morning. I was given directions of where to collect the order from and was told that it would be carried to my car by staff. When I arrived the employee asked me to help her carry the order to my car as it was very heavy and I could not as I have a bad back. The lady huffed at me, but did put it in the car for me. When I open my order I saw that there was a significant crack in one of the doors. I contacted the showroom to ask for a refund given this and the poor service I had received. I was told outright by John that they would not offer a partial refund. John offered to replace the door that was cracked and I said I would rather a refund as the crack was on the side of the door and the delay in its delivery had already delayed my project, in which the crack will not be visible. John insisted on replacing the door, which I am grateful for. However, I think any small business should be compensating customers for such poor service, particularly when there are so many other companies I could have used. It seemed to be that the reason even a small refund for the inconvenience caused was refused is because dream doors does not profit from such small orders. I don't see why I as a customer should lose out and be so inconvenienced because of a poor business model.

Excellent. Right from the initial estimate, through to the completion of the job. The kitchen unit make-over, has been completed to a very high standard by competent, courteous and highly skilled fitters. The work has been completed to our entire satisfaction, surpassing our expectations. Completed on time and on budget. Our kitchen has been transformed, without having the upheaval and high cost of having a completely new kitchen fitted. Highly recommended.

Fabulous company to have your kitchen refurbished by. Elaine & Mike were eager to please us and were very accommodating. Our kitchen was fitted by Sam who also was very accommodating with quality workmanship and cleaned up as he went. Absolutely brilliant with communication and timescales. Awesome company who we would recommend to anyone. Thanks very much.

Dreams doors were easy to work with from the outset. They were happy to listen to our ideas and suggest things that suited our taste and budget. Sam then took enormous care to fit our beautiful doors and panels so that we now have a lovely new kitchen for a fraction of the cost of building a completely new one. They are a great team.

Elaine and Mike and their team from Dream Doors Abingdon did a fantastic job on our kitchen in May 2021. I recommend them to anyone looking to transform their kitchen. They will advise on and assist with any bits of the kitchen, large or small. They were helpful throughout the process, and helped with aesthetic and practical choices, including designing a wine rack to fit into a gap in the units when we removed a broken appliance. They responded quickly to our queries, and helped plan installation arrangements around delivery dates/unexpected changes at our end.