Kitchens International

A 5 star experience from start to finish. Absolutely delighted with our Kitchens International kitchen. We felt listened to not sold to and the attention to detail from the earliest planning and design with Carol through to the tidy and precise fitting by their team was all first class.

Thankyou to all the Kitchens International team at Dundas Street. The team and the showroom are both super welcoming (and great coffee!) full of ideas and a genuine desire to design the kitchen that we now love to live in! Such a collaborative experience. From start to finish, from the design team to the installation we had a really great experience. As a returning customer I would recommend anyone to come and see you and utilise your expertise and skills. Thankyou again :)

Kitchens International are a great company to deal with from start to finish. I had the pleasure of Louisa in the design team to work out the best use of the space and guide me through finishes and appliances. Gordon in the installation team was on site weeks before the installation just to make sure of site sizes and access. He and his team were very professional and made sure I was 100% happy before leaving. They arrived on time, were clean, tidy and respectful of my home. I am delighted with the quality and finish of the Leicht kitchen units and the combination of Liebherr and Siemens appliances. I would highly recommend Kitchens International.

After 5 different companies assessed our needs only KI designed our dream kitchen with great creativity and with our personality in mind. It is 7 years since our install, which went exceptionally smoothly, and even now we get a thrill every time we enter the kitchen: quality products, professional design and great craftsmanship all combined. No faults, no loose hinges, no issues after 7 years. We may have paid a little more than some of the others but we are more than pleased we chose KI. Photos shown of before and after.

Appalling Service and workmanship! Never have I experienced such a catalogue of incompetence. A very expensive luxury bathroom refurbishment. Promised timescale 2 weeks from start to finish. What a joke!!! Our entire house had just been fully decorated and re floored along with new furniture and radiators. So emphasis was on sealing all doors with tape and only using front door for access. Experienced Project Manager walked out a few weeks before start date. New PM took over just in time to start our project.He walked out a few weeks later so no PM and nobody to co-ordinate the works thereafter. We returned home after 2 weeks to find all doors had been left wide open throughout, so entire interior of house was covered with grit and dust. Living room had been used for storage of materials which were leaning against walls, leather couch and new radiators. Dining room had been a through way to kitchen where cement or plaster had been mixed - floor and counter tops white with powder. Shower cubicle panels had been wrongly measured - short in height so 6 inch gaps above. Eventually patched. Measurements for shower cubicle width had been wrong so once fitted, an inch or so of shower panel stuck out beyond cubicle area. A trim was added to make it look as if it was part of the design. Wall was built out to try and accommodate the ‘too large to fit’ shower cubicle but it barely left room for door to close - lock scraping on tile. Shower screen leaked for months on end. Various attempts to re-seal it failed. Finally sealed after 5 months. Holes for radiator were drilled in wrong place - through tiles. Holes were later invisibly patched. Toilet lid wouldn’t stay up - 5 replacements. Tiles around window weren’t sealed. Tiles on floor weren’t sealed. Acoustic panels started to flake after a few weeks - turned out not to have been the waterproof quality we’d paid for. Finally touched up and a sealant coating applied by a specialist. Silicone sealant around shower cubicle was wrong colour. No sealant was put around sink unit. Sealant was smeared on tiles and shower cubicle floor. Eventually removed. Display shelf light didn’t work - several weeks before replacement part was fitted. Door was painted wrong colour. Hallway was so badly scuffed and marked their painter re-emulsioned it - but we had to repaint woodwork ourselves. Within weeks shower controls started to leak - replaced a few weeks later. Project took 5 months and a week to complete. During that time numerous appointments were made but tradesman either turned up several hours late - or not at all. He had 2 emergency gas leaks to attend to in a week apparently- both times when he should have been at our home. So unlucky!! We are now 10 months on and sealant round shower screen has turned black, toilet seat is rattling and the shower outlet pipe is leaking. And they’ve had the audacity to send a final invoice!! A catalogue of incompetency from start to finish. Avoid this company at all costs!!! A few photos attached for reference.