Sheffield Kitchen Outlet

SKO were great from start to finish and I would recommend them. Their showroom in Sheffield is great and all the staff were friendly, providing helpful and sensible input into the design process. We decided to use one of the fitters SKO regularly work with and did have a couple of issues, but when I contacted SKO, they arranged for a remedial fitter to come out and resolve the snags, at no extra cost. The quality has been brilliant and the price was very attractive. We liked SKO so much that we also had them design and install some fitted storage in our lounge and have been recommending them to our friends. Thanks to Jamie and the team for such a good service and product.

We have had an extremely disappointing experience with Sheffield Kitchen Outlet with poor quality kitchen cabinets and appalling aftercare. Our bespoke colour kitchen cabinets, supplied and installed by SKO, were affected by numerous manufacturing and install defects, including paintwork with sprayed-on debris and over-sprayed and under-sprayed edges and screws installed out of alignment. A year later, many issues remain unresolved, as every time SKO sends replacement cabinets, they come with additional defects. They also damaged an existing end-panel during one replacement. In between visits we get absolutely no updates from SKO unless we call or email. As an example, our fitted fridge freezer door was replaced and the rail connecting the door snapped off in November due to incorrect fitting - SKO sent managers to inspect all the issues remaining and 2 months later nothing has been done, no update provided and I have had to chase them again. Based on our ongoing experience, I would not use them again, and I would not recommend them to anyone either.

Salesman and kitchen designer James was really good when he came out to measure up. He didn’t take up hours of our time. When we met up to go through the proposed design he had good ideas and recommendations based on his previous experience. One was a particular type of corner cupboard which is really practical and looks great. He also gave good advice on a Smith’s fan convector plinth heater instead of re-locating a radiator (at a significant additional expense), it works really well and heats the kitchen nicely. He was really knowledgeable on the oven and hob Neff products which proved invaluable. SKO are also one of the companies included in the list for Neff promotions, thanks to this we got £1350 cash back after purchasing a number of their appliances. SKO appliance prices are also very competitive. Our fitter was Jamie Sykes (from a friend recommendation), he signposted us to SKO as he is one of their official fitters and recommended the quality and price of SKO kitchens. Jamie was brilliant, nothing was too much trouble and he is meticulous in his work, he organised the electrician and the plasterer, we didn’t have to do any of that. Wouldn’t hesitate to recommend him. All the delivery dates provided by SKO were honoured and not a single item was missing or damaged. The only thing that didn’t come on the same delivery was the wine cooler unit and they let us know prior to delivery. It came a few days later as they promised and didn’t impact the installation. Re the quality of the cupboards, we are really pleased with them, they seem solid and durable. We also considered the total cost of the kitchen to be reasonable, considerably less than a quote we had from Wickes. Designer Surfaces in Sheffield supplied and fitted the quartz worktop, this worked well as SKO liaise with them re the design/sizes for a quotation. They were brilliant and have a good showroom which helps when choosing. Their prices are also considerably cheaper than quoted by Wickes for quartz worktop. Mark, the SKO Manager provided good after sales support regarding surplus extractor ducting, he didn’t hesitate to refund this when returned. In summary, I would have no hesitation in recommending SKO Kitchens.

Before we found SKO we had been to so many places for quotes and designs we chose SKO for the pricing and quality and the designer Richard being honest and realistic about what we could do with our kitchen. Customer service has been amazing and being able to actually speak personally with the staff makes for everything to come together smoothly even if a little issue comes up. I would and have recommended this company to many. many thanks SKO

From walking into the showroom, at Hillsboro, the whole experience has been so professional and stress free. Richard the designer was so helpful and along with amazing fitters I now have this dream kitchen that I never thought I could afford. I can’t recommend them enough.