Tecaz - Pennywell

Highly recommend Tecaz Pennywell .Karen was so helpful with the design and choice of bathroom fixtures and fittings. We had the bath removed and a shower cubicle installed and redesigned. Karen arranged delivery and organised a bathroom fitter . Fitter Paul arrived early and started straight away. He was very cheerful and friendly, we had no complaints with his standard of work, very neat and tidy , it was excellent and would recommend him to anyone.

Very disappointing experience. The place looks like it hasn't been updated since the 1980s and feels quiet old and neglected in parts. It's not particularly inviting and the overall atmosphere isn't great. Customer service was also poor -the staff didn't seem very interested in helping or engaging with customers. For the prices being charged, you would expect a much better standard and experience. Unfortunately, the service and environment simply don't reflect the cost.

Not the best expirince of costomer care. You can stand thr and waiting for someone to help and there is no one availbel. Then when someone came they are with other clients and you still dont have any help.

We have always been pleased with the products and service from Tecaz after shopping there for years. The service from Paul was excellent he gave us good advice and really went out of his way to help to get the right Bathroom .

Visiting store on 19th September, a young guy called Harry was very helpful in carrying tiles from back of store to my car as I have medical boot on ,big shout out to him he a credit to the store. Kevin