Thistle Home Improvements Group

AVOID THIS COMPANY The first day of our window installation seemed to go well. However the 2nd day the installer while ripping out the front door cut through the hard wired door bell and fused the whole of the downstairs. Had to wait hours for an electrician who was here approximately 5 mins. I was assured it was all sorted, and front door was installed. We then had to get them back to fix doors and outsides which weren’t finished We then discovered the door bell wiring had not been fixed so were left without a bell. And no way to fix as the wiring is under the framework of the new door and no way to get near it. We had to purchase a ring doorbell so we had something and left with a bell box inside the house we will have to rip out and repaper to fix. Very luckily for us we were getting electrical work done from a ‘proper’ electrician who told us we were lucky the house hadn’t gone up in flames. Instead of repairing the fuse in the box their electrician had wired everything through the one fuse and overloaded the fuse which could have cause a fire. We have now been contacting them regarding the kitchen window and door frames. As we have been told they have been fitted the lazy way. Where all joints should be mitred (as they were with the old) they have fitted them as quick as possible and we have been left with this monstrosity. We contacted thistle and the sales man eventually got back to us and said the office had tried to call us - but they hadn’t we were assured they would call that week, but no call. We were assured a call the next week and surprise surprise no call. And now the 3rd week we have been promised a call and yet again they have avoided us. This is ridiculous these windows and doors were not cheap. You expect your property to be respected and any damage rectified and not to be left with weird frames. And having to repaper cause they ruined the door bell.

I could not be happier with the experience of having my bathroom designed and installed by Thistle. The whole process from start to finish was incredibly thorough and professional. Rebekah did an amazing job with my bespoke design for the bathroom . Introducing a design I would not have thought of but still including everything I had asked for. Jan the Project Manager and his team were incredibly helpful making sure I was kept informed of every step of the way. All the trades men who worked on the project were experienced, reliable , provided a high quality of workmanship and were extremely professional. The transformation is amazing and absolutely fabulous. Thank you so much Team Thistle.

We ordered new doors for the house, when the dirt arrived it was not the correct door that was ordered, the door was then replaced but the seals were defective and there was damage to the structure. It took several visits to try and get this fixed, the seals were glued in place to fix as it happened again which isn’t as per the manufacturers design and the damage while repaired is still visible. I will not be returning as a customer. UPDATE: After speaking with a director it appears we could have kept the original door that was in perfect condition and would have been able to get compensation despite being told we can’t do that as it would be counted as a complaint and affect their customer satisfaction rating. Now we have to keep a door that is substandard compared to the original and won’t be able to get compensation as it was as per the contract. The door issues were corrected but the repair is visible and the seals are glued to keep them in place now.

From the first day we visited Thistle kitchens and enquired about a kitchen to the final visit from Keith, the Project Manager our experience was outstanding . At the start we did not feel pressurised to buy a kitchen. The staff were very helpful and when we did commit to the project we could not fault their workmanship. At no time did we feel it stressful. It was the little things like providing a tabletop cooker and making sure we could use our washing machine throughout that made life easier for us. The standard of work by all the trades and especially our joiner Chris was second to none. I would be lying if I said there was no glitches but these were fixed with no hesitation. We absolutely love our new kitchen and would highly recommend Thistle. The photos before and after say it all.

Kitchen Redesign - Spring 2024 Thistle did an absolutely amazing job on our kitchen and living area redesign. Right from our initial meeting with designer, everything was taken care of. The fitting team of joiners, electricians and plumbers were superb and their standard of work second to none. Yes this was an expensive job but worth every penny. I would absolutely recommend Thistle if you are considering updating your living space.