Town and Country Kitchens and Bathrooms

We were initially really excited to work with Botley Town and Country Kitchens and Bathrooms. We needed three bathrooms fully renovated and made it clear that a quick turnaround—especially for the bath—was essential as we had a baby. The planning stage went well. Adam was knowledgeable, offered a good range of products, and worked within our brief, even suggesting discounted items from surplus stock. We appreciated the flexibility when we changed our minds on colours. We paid a 50% deposit to secure a start date, but this is where problems began. Work started over three weeks later than expected, and communication became poor. The project began in mid-November and was supposed to take under six weeks. Karol, the first fitter, was excellent—professional, respectful, and highly skilled. Unfortunately, due to constant delays in materials (often caused by incorrect or late deliveries), he lost work time and eventually had to leave through no fault of his own. I recommend you go direct to Anna and Karol at Paruk Building Services for your kitchen and bathroom installation. They can also help with design ideas and where to buy products - no need for Botley Town & Country. A decorator was then sent who showed little respect for our home. New tiles were damaged by dirty boots, paint was splashed where it shouldn’t have been, and finishing work was poor. He also attempted carpentry work he was not capable of completing, leaving a mess. We asked for him not to return. We were repeatedly promised completion dates before Christmas, but these kept slipping. We were even told someone would come on Christmas Eve—no one showed. By then, we had lost confidence and asked for work to pause until after Christmas. In early January, a leak occurred due to a pipe being knocked by the decorator, causing water to come through our kitchen ceiling. Karol returned promptly and fixed the issue, but was no longer working with the company. A second fitter, Maciej, did a great job finishing installations, though painting remained incomplete. A second decorator also performed poorly, using the wrong paint and leaving patchy results, which Adam acknowledged needed redoing. At this stage, we asked to end the contract. After significant delays, disruption, and poor finishing—despite a cost of nearly £21k—we were extremely disappointed. Adam did agree to a small deduction so we could hire Karol privately to complete the work. To his credit, Adam did provide a replacement kitchen sink free of charge as a goodwill gesture. By the end of March, Karol completed the bathrooms privately to a high standard, and we are finally happy with the result. However, the overall experience was stressful, drawn out, and far below expectations.

Town and Country fitted a new bathroom and ensuite for us last year and we couldn’t be happier with the result. Adam guided us through all the available options, and James produced designs that matched exactly how we had envisioned both rooms. Our installer, Maciej, was excellent. He worked efficiently, kept us informed throughout the installation and helped overcome any minor obstacles along the way. We are still so happy with both our bathroom and ensuite and wouldn’t hesitate to use Town and Country again for future projects.

Town & Country helped us renovate part of our ensuite. Adam was great in helping us choose the appropriate options for us - giving us various quotes to support our choices. It was great being able to actually go into local shop in Botley and talk to someone face to face - Adam popped round the next day to measure up. & Terry his installer was perfect. Thanks so much.

Avoid this company at all costs. My experience was an unbelievable saga of broken promises, missed start dates, and endless delays. I paid in July, was given confident start dates, and then spent the next four months being fed a rotating list of excuses — installer abroad, family issues, running late on other jobs; the best was, “I have been in Disneyland Paris with my kids.” Not one single promised date was ever kept. The first job was finally finished on 29 September, a month late and almost 3x what was quoted due to the salesman not specifying the job correctly. I should have cut ties then and got a refund for the items paid for, but I thought I’d give them a chance. The second job never even began, as I eventually had to terminate their installation work entirely. The start date quoted was 15 September; on 11 November they still hadn’t started and had not given a date when they would. I asked them to deliver the goods that had been paid for, as they had previously stated it would all be ordered once I paid for them back in July. The final part turned up on 15 December. Most of the items on the order had not been sourced with the manufacturers, despite them saying they would be, which resulted in the final part being delivered four months and three weeks after payment had been made. This is, without exaggeration, the most unreliable company I have ever dealt with. I strongly suggest others to look elsewhere.

Wow! We couldn’t recommend Town and Country more highly! Adam was brilliant from start to finish. We came in to the store with an idea and an image of our perfect bathroom and Adam was quick to help that vision come to life and understood what we wanted and enable us to have the bathroom of our dreams Karol who installed the bathroom was. perfectionist, extremely considerate and very polite to have working in the house We wouldn't consider anyone else when it comes to future bathrooms or kitchens Not only did they create such an amazing bathroom but they did all the work included to make that possible - knocking down our en-suite and building the bathroom from scratch by splitting the spare room in two. The project came with the usual teething issues which the guys were on hand to rectify Thank you guys so much!