Wickes Ipswich

Rude woman called Tracey on the till today. We had to wait for her to finish her conversation with a customer she obviously knew - she was actually slagging off the young members of the staff (apparently they get above themselves once they have been promoted!). Then she snapped at my husband twice during our transaction, if she had aknowledged that she had heard him the first time instead of ignoring him he wouldn't have had to repeat himself! Rude just rude!

Ive just had a kitchen fitted from Wickes and was assisted by Leah Collins in store, she was excellent - really professional, friendly , helpful & got back to me quickly if I had a query. At times I struggled to make some decisions, but Leah was often there to guide me in the right direction. Really happy with the kitchen, everything fit as it should & it’s looks great! Would highly recommend Leah in store at Ipswich if you are looking for a kitchen :)

Lewis was very rude and disrespectful. I went to return some guttering items that were unused. One item I later realised came from B&Q. The kind lady at the counter tried to find the product code, but had to call Lewis for authorisation. Instead of telling me this store does not stock 3m guttering, he smirked, shrugged his shoulders and said "how can I give you a refund if it's not on your receipt?" When I said he was being disrespectful, he again smirked and said "how am I being disrespectful?" Returned the item to B&Q who issued a credit note within two minutes, despite having to call for authorisation. I spent thousands here last year and certainly high hundreds over the past 10 years. They have lost my respect and my business. Wickes Ipswich will be my last choice for tools and materials despite them being my closest store.

Fairly large store with all the required items. Usually has stock of all items I'm looking for. The main downside is the time it can take to get through the tills often. Usually 1 or 2 tills open with long line of customers.

Having had a good experience with the planning and initial installation of our kitchen we were hopeful that if/when we had some snagging issues they would be dealt with expediently. The fact is that once they've done the bulk of the work, they all lose interest. The installers worked hard to finish our kitchen before Christmas and it was pretty much done on the 23rd December. But there were snagging issues, and these have been so difficult to sort out, we're still trying to get them resolved now! The fridge freezer was broken inside and this was quickly reported to Wickes who authorised a new one to be delivered (having tried to palm us off with a £100 to leave the broken one in place!) this was delivered on the 17th January, having been moved from the 10th. And it is still sitting in the corner of our kitchen!! Various cupboards and doors have been damaged and we've had to have repeated replacements and are still waiting for another door to replace one of the replacements to be fitted. There are gaps between the new floor tiles and the skirting board (some very noticeable) and everyone seems to be avoiding taking responsibility for trim needed to tidy this up. There has been no acknowledgement or discussion about sorting this, despite raising it several times. The extractor we chose in the showroom, which was displayed in the cupboard we chose had a nice finish to the boxing in and led us to believe that this is how it would look in our kitchen... giving us a small amount of useable storage space around it. However the reality on installation was nothing! The installers boxed it in for us to try and make it a little more usable, but this isn't what we chose and again hasn't been dealt with. On the whole, Wickes are great at selling you the kitchen and start the process well enough to lead you to believe that things will go smoothly and then basically ignore you as soon as something goes wrong! Poor show Wickes!